Return Policy
Quality-claims procedure
Acceptance of products
On receipt, check the integrity of the packaging and that the labeling matches the accompanying documents. Report any discrepancies found on acceptance within 3 business days.
Quality claims
If the batch parameters do not match the specification, send a claim to info@makosh.pro: the batch number, photos of the packaging and labeling, and a description of the discrepancy. We will arrange an inspection and, if necessary, an independent examination.
Replacement and refund
If the discrepancy is confirmed, we will replace the batch or refund the payment — your choice. The timing and settlement procedure are fixed in the supply agreement in accordance with the Civil Code of the Russian Federation.
Storage conditions at the buyer
Claims are accepted provided the storage conditions specified in the product specification (temperature, humidity, packaging integrity) have been observed.